Orders

We accept Visa, Mastercard, American Express, and Discover. You can also place an order by phone by calling toll free 1 866 235 SOLE (7653). In the UK, please call 0845 644 3742.

At this time we are not offering gift certificates.

Not at this time.

The currency is dependent upon which web store region you are in currently. Our United States region uses USD, our Canada region uses CAD, and our United Kingdom region uses GBP.

Unfortunately no. However, you can call customer service toll free at 1 866 235 SOLE (7653) if you'd like to enquire about future availability of any currently unavailable items. In the UK, please call 0845 644 3742.

Not at this time.

To place an order by phone please call toll free 1 866 235 SOLE (7653) to speak with customer service. In the UK, please call 0845 644 3742.

To place an order online, please follow these steps.

• Navigate to a product page in our web store. For example purposes, head to our Softec Ultra Footbeds page.
• Select the size you would like from the Size drop-down menu on the right side of the screen.
• Click the Add to Cart button to add the product to your shopping cart. Once you click this button, you will be transported to your shopping cart. You will not be charged until you after you have entered your credit card information and hit the Place Order button.
• On the Shopping Cart page you can change the quantity of the product(s) you'd like to order, remove the product from your cart, and review your order. If you change the quantity of the product(s) in your cart, you'll need to click on the Update Cart button to apply the changes.
• If you would like to continue shopping, you can click on the Continue Shopping button. If you'd like to checkout, you can click on the Go To Checkout button.
• Once you proceed to the Checkout, you'll be asked to enter your shipping information. If you're a new customer, please fill out the form and click the Next button. If you have placed an order with us before, you can look up your shipping info by entering your email and zip code.
• If this item is a gift, you can click on the link to enter the shipping information for the recipient. You will still need to enter your information if you choose this option.
• On the next screen you will be asked to choose your Shipping Method. Please choose the type of shipping you would like from the drop-down menu. We offer a number of different options depending upon to which country you are shipping. If you have any special shipping instructions, please enter them in the field. Once you are done, click the Next button.
• On the Review & Payment screen you will be able to review your order and shipping information. You will also be asked to enter your credit card information and billing address.
• Once you have entered your payment info, click the Place Order to submit your order. Your credit card will be charged when you hit the Place Order button.
• Once you have placed your order, you will be redirected to the Receipt page which you can print for your records if you like. You will also be emailed a copy of your receipt. That's it, your order has been placed.

If it's within two weeks of purchase, please call customer service toll free at 1 866 235 SOLE (7653) for a price correction. In the UK, please call 0845 644 3742.

We don't accept orders by mail. We do accept orders by phone please call customer service toll free at 1 866 235 SOLE (7653) to place your order. In the UK, please call 0845 644 3742.

Yes, you can send an item as a gift. Please view the instructions below for more information:

• Add your item(s) to your shopping cart as you would normally and proceed to the Checkout.
• On the Ship To Address page, click the Is this order a gift? link.
• Follow the onscreen instructions, entering the recipient's name and address.
• Complete the Checkout process and the item(s) will be shipped to your gift recipient.

Once you add an item to your shopping cart, you can either change the quantity of the item, or delete the item.

To delete an item from your cart, simply click on the Delete button.

To change the quantity of the item(s) in your cart, change the number in the Quantity field for each product, then click the Update Cart button to apply the changes.

No. We don't offer gift wrapping at this time.

No.

You can check the status of your order on our Order Status page. Note, you'll need your order number and email address to look up your order.

There may have been an error in your email address, or the order may not have been completed. Please contact customer service toll free at 1 866 235 SOLE (7653) for more information. In the UK, please call 0845 644 3742.

To cancel an order, please contact customer service toll free at 1 866 235 SOLE (7653). In the UK, please call 0845 644 3742.

Your Order Number can be found on the email confirmation message that was sent to you after placing your order.

Sales tax is determined based on your region. For more questions please contact customer service toll free at 1 866 235 SOLE (7653). In the UK, please call 0845 644 3742.

Your order might have been declined for a number of reasons, including: insufficent funds on your credit card, or an error entering your credit card information. For more information, please contact customer service toll free at 1 866 235 SOLE (7653). In the UK, please call 0845 644 3742.

Your card won't be charged until your order ships from our warehouse. However, you may notice a credit card authorization at the time of ordering.

No.

Yes, if you sign up for our Loyalty Program and login to your account. It only takes a few seconds, and gives you access to special discounts and first dibs on new products. Currently this is only available in the United States and Canada.