Welcome to the SOLE Help Center. If you'd like to speak to a human, please call us toll free at 1 866 235 SOLE (7653). Outside North America, please call +1 403 204 0907, or in the UK, please call 0845 644 3742. Or if you prefer, you can always email us. Below are some frequently asked questions, or you can always hit us up on Twitter for help.

How long does it take to get a response from customer service via email?

Usually 1-2 business days. If you'd like to get hold of us sooner, please give us a call toll free at 1 866 235 SOLE (7653). Outside North America, please call +1 403 204 0907, or in the UK, please call 0845 644 3742. You can also hit us up on Twitter or Facebook.

Can you send me a catalog of your products?

We don't offer a printed product catalog as we are trying to reduce waste. Our website is the best source for all SOLE product information.

Is your website secure?

Yes. We do not allow any unauthorized use, access, alteration or disclosure of information and we take appropriate measures to protect against this. Our encryption and security measures are reviewed quarterly by Security Metrics to make sure they are sufficiently robust. Personal information is processed on our servers in Canada.

What is your privacy policy?

Please head over to our legal page to review our privacy policy.

How do I subscribe to your newsletter?

To sign up for our newsletter, please fill out the form below:

What is ReCORK?

ReCORK is our cork collection program. Please check out recork.org for more information.